Terms and Conditions

By placing an order or booking a service , you warrant that you are legally capable of entering into binding contracts and that all information you provide is accurate and complete.

All prices are listed in Canadian dollars (CAD) unless stated otherwise. Some services may be offered in United States dollars (USD) depending on the client’s location or the platform used for checkout. The applicable currency will be clearly displayed at the time of purchase. Prices may change at any time, but the rate shown at checkout is the one that will be applied to that transaction.

If You wish to place an Order for Products available on the Service, you may be asked to supply certain information relevant to your Order including, without limitation, your name, your email, your phone number, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or any other payment method(s) in connection with any Order; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your order.

Payment is due immediately on the date of the order, this includes pre-order products.

Accepted payment methods are those displayed at checkout.

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by your card issuer. If authorization fails, the order or booking will not be processed, and we will not be liable for any delay or non-delivery of your order.

Because The Solutionista primarily provides digital products and professional services rather than physical goods, “delivery” occurs when you receive access instructions, confirmation or scheduling details by email.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.

(Applies to the Get It Done Club, consulting, strategy, coaching, audits, sessions, intensives and similar service engagements provided by The Solutionista.)

By purchasing or booking any service through this website, you acknowledge and agree to the following additional terms.

The Solutionista agrees to provide the services described on the relevant sales or booking page. Services typically include time-boxed consultation, assessment, recommendations and any specific inclusions listed for the offer. Implementation or ongoing work is not included unless agreed in writing.

Full payment is required at the time of booking through the designated online checkout. Services will not be scheduled or delivered until payment is received in full.

All payments are non-refundable once booked. If the client cannot attend the scheduled session, it may be rescheduled once within seven (7) days of the original date, subject to The Solutionista’s availability. Failure to reschedule within this period will be considered a forfeiture of the session. Either party may terminate for material cause by written notice.

The client owns the specific recommendations and materials delivered as part of the service. The Solutionista retains all intellectual property in underlying methods, tools, and frameworks used to deliver the service and may reuse or adapt them.

The Solutionista will not disclose client confidential information except to authorized team members or representatives who need it to perform the service. Reasonable measures will be taken to safeguard such information.

As part of the service process, The Solutionista may take written notes, screenshots, photographs or video recordings for internal documentation and quality assurance. With the client’s awareness, calls or video meetings may also be recorded to ensure accuracy in follow-up actions, reporting or recommendations. Any such material will be stored securely and used only for reference, training or service improvement purposes.

The Solutionista may also reference client testimonials, publicly shared materials (such as social-media posts, comments or reviews) and client logos in marketing, case studies or promotional materials without additional consent, provided the information was publicly available or voluntarily shared for that purpose. No private or confidential client information will ever be published without explicit written permission.

The Solutionista operates as an independent contractor. Nothing in these terms creates an employment, partnership, or joint-venture relationship.

IN NO EVENT WILL EITHER PARTY BE LIABLE FOR DIRECT DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT IN EXCESS OF THE TOTAL FEES PAID TO CONTRACTOR UNDER THIS AGREEMENT GIVING RISE TO SUCH LIABILITY. IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS OR REVENUE) EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These Terms and any service agreement are governed by the laws of the Province of Ontario, without regard to conflict-of-law principles.

These Terms, together with any offer-specific description or invoice, constitute the entire agreement between the parties and supersede prior communications concerning the service.